Written for active practice managers, veterinarians managing their practice, and graduating veterinarians, The Art of Veterinary Practice Management combines insights and practical experience with outside-the-box, big-picture thinking.
Going beyond facts and figures, Mark and Sheila use their unique talents to help you and your team tune up client service, boost team work, improve communication, and enjoy your time at work more. Plus the book includes:
> 11 checklists, permission forms, report cards, tracking sheets
> "Mystery Shopper" opposition research report
> Employee procedure manual
> Performance evaluations for 7 team positions, including all-new Social Media Coordinator
> Phased training programs for 7 team positions
> And many more ready-to-use tools